We take very seriously any efforts to defraud our customers, especially using our company's good customer relationships and reputation. If you think you are being targeted, keep the following in mind.
- NPPD does not go door-to-door demanding payment.
- The scammer's caller identification may be falsified so it appears to originate from our utility company, a practice known as 'spoofing.'
- NPPD does not call to ask customers for a credit card number or demand payment with a pre-paid card. Any customer receiving such a call should not attempt to make payment over the phone using a credit or debit card.
- Write down the call back number or consider asking where the caller is located.
- If you receive a call from someone claiming to be from NPPD and feel pressured for immediate payment or personal information, HANG UP and call our Customer Contact Center at 1-877-ASK-NPPD (275-6773) to check the status of your account.
- If you receive a scam call, NPPD's Corporate Security Department may contact you for further information. If you are uncomfortable upon receiving the call, simply hang up and call 1-877-ASK-NPPD (275-6773) and we will put in touch with Corporate Security.
- Contact law enforcement.
- Contact the Nebraska Attorney General at (402) 471-2682.
- Register all personal or professional phone numbers with the National Do Not Call Registry at 1-888-382-1222.
We have been made aware of a recent scam involving personating tree-trimming contractors. Residents become robbery victims when these scammers say they must enter backyards to trim trees from the power lines. NPPD teammates and contractors, Valley Power and Friest Tree Experts, complete tree trimming for NPPD.
Follow these tips to avoid this scam:
- NPPD will attempt to notify customers in advance of tree-trimming activities.
- Ensure the company is legitimate by noticing vehicle and uniform logos.
- All tree contractors working for NPPD will have identification.
- NEVER let an individual into your home or leave your doors unlocked.
- If you feel you are engaged in the process of this scam, call 911.
